The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

If you have consented to receive text messages from Kuma Plumbing and Drain, LLC, you may receive messages related to the following:

1. Account notifications
2. Customer Care
3. Marketing
4. Surveys
5. Reviews

Message frequency may vary depending on the type of communication. 

1. Account notifications will occur based on current interactions and will include appointment notifications, when technicians are in route, when jobs are complete, links to invoices, and receipts.
2. Customer care concerns will be addressed primarily by phone or email unless the customer specifies text message as their preferred message of communication.
3. Marketing will no occur greater than once per month.
4. Surveys and review requests can be expected after a service has been completed.

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally. Kuma Plumbing and Drain, LLC does not charge any additional fees or rates for communications via SMS messaging. 

You may opt in to receive SMS messages from Kuma Plumbing and Drain, LLC by submitting an online form or by responding "y" or "yes" when prompted if Kuma Plumbing and Drain, LLC initiates contact via SMS.

You may opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly via phone, email or text message to request removal from our messaging list.

If you are experiencing any issues, you can reply with the keyword "HELP" or contact us directly via phone or email. 

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.